VENNELO
Delete your Vennelo account
Delete your guest profile from the Vennelo app or website. You do not need to email us if you can open your profile.
In the Android or iOS app
Leave any live room or Mafia table, open Profile, choose Delete my profile, type DELETE, and confirm Delete profile permanently. Deletion signs you out. If your session expired, recover your profile with your saved recovery phrase first.
On the website
Open vennelo.com in a browser, recover your profile if needed, then open Profile and choose Delete profile. Type DELETE and confirm. Exit a live room before deleting.
What deletion removes
Your guest profile record, username, profile photos, recovery access, game statistics, and profile-linked network and IP history are removed. You cannot undo this. City-room messages and images normally expire after two hours; specific reported content can be held privately for review for up to 30 days. Mafia table history can retain names and messages until the table has been closed for seven days and required voice-access cleanup has finished. Activity records may be held for up to 90 days, website analytics events for one year, and active safety bans until a moderator removes them. A signed app identifier may remain on your device for safety checks. Other people may already have captured content you shared.
If you cannot access your profile
Email support@vennelo.com to request help. Because guest profiles have no account email address, we may need information that allows us to locate the correct profile and may be unable to verify ownership in every case. Do not email your recovery phrase. For more detail, read our privacy policy.